Jennifer Shoffner, Vice President of Human Resources

Liberty Hardware Manufacturing Corporation

It’s important for our company to build strong leaders and enhance employee engagement since both directly impact our bottom-line.

We were looking for someone to partner with us who could learn our organization, our people, and our needs. Rich did that and we received first-class customer service.

Rich has a unique ability to build rapport and long-lasting relationships within our company.We value and rely on him—working with Rich is refreshing.

Bonnie Jones, Senior Vice President

MidCarolina Bank

On-going success and continued growth of our organization were my goals when I decided to work beside Rich. He asked skillful questions and listened intently until he completely understood what was important to me. I had him work directly with our mid-level managers for an extended period of time to equip them with the attitudes, tools, and skills necessary to grow our people and company. He did such a wonderful job that I had him work directly with our senior executive team. The results we experienced were a more effective leadership style, enhanced communication, and the skills to remain successful and profitable while delivering world class customer service.

Paolo Chiappina, Director of Lean and Global Process Sustainability

Hanes Brands, Inc.

Rich provided guidance through multiple challenges and circumstances my group faced during these last two years.

Our department efforts had grown to a higher organizational level and my group needed the skills and confidence to be successful.

In 2008 our efforts saved the company $48 million. Our work is more focused and impactful. Most consultants provide theory and concepts that are hard to implement.

Rich’s understanding of my team’s dynamics and everyday work, coupled with his flexibility and adaptability, allowed his tools to be applied immediately.

The results and changes for my team have become evident much sooner than I expected.

Tony Johnson, President and CEO

The Decal Source

I found that my management team was splintered in thought and core beliefs. We needed to create a unified, positive, and engaging culture.

Rich helped me lead my team towards these outcomes. In order to shift our culture, we needed accountability to begin at the top-level. Lack of consistency was thwarting our progress. We now have consistent meetings with goals being met.

Our managers communicate clear expectations and hold themselves and others accountable in a forum that is not abrasive.

Rich has been a catalyst in helping us change our organizational culture creating a much better working environment with improved profitability and less frustration.

Mary Cloninger, Executive Director

Carolina NeuroSurgery and Spine Associates

I first heard Rich speak at a state wide meeting and knew that he could help me and my team. We were experiencing a time of rapid growth that was presenting some challenges.

Rich helped equip my managers to successfully lead and support our growth. He gave them the tools to create compelling visions for their departments, engage their staff, build strong, trusting relationships, and handle conflict more effectively while holding people accountable to achieving clearly defined goals.

Rich has also helped me spend the necessary time focusing on my own leadership and personal development—I am better because of spending time with him.

Tom Turner, Vice President of Global Logistics

Liberty Hardware Manufacturing Corporation

Many consultants can be scripted and lack sincerity; Rich keeps it real by relating to people on all levels from the shop floor employee to the CEO. He is refreshingly honest, gave great feedback, and helped me create improvement plans that I put into action immediately.

Rich is a great mentor and friend always open to questions and providing support. He really wants his clients to succeed in their endeavors.

Ben Nichols, Human Resource Manager

B/E Aerospace

I have trusted Rich with our organization’s most valuable asset—our people. He has proven worthy of my trust.

Rich has worked closely with our up and coming leaders who will guide our company towards a successful future. He helped them recognize the strengths they possess and how to leverage these strengths, becoming engaging and effective leaders.

The ‘soft’ skills are indeed the ‘hard skills’ and Rich has taken a no nonsense approach, over time, to ensure our leaders are equipped to build loyalty, gain commitment, enhance productivity, and improve profitability.